Gilmours deploys end-to-end transport solution from Microlise
We are deploying the complete Microlise journey management and mobility solution across our fleet of 100 plus vehicles this month, to support increased efficiency and visibility of our operations.
We have been transforming over the past few years, with an upgrade to our eCommerce platform and the introduction of tools such as Microlise to continue our growth in market share. During 2019, our business grew significantly over the year before.
The Microlise journey management and fleet analytics solution will provide real-time data against planned routes and schedules to support improved customer service and better planning.
The paperless Microlise Proof of Delivery (POD) solution will support our drivers, providing detailed information throughout the delivery cycle including electronic POD data for deliveries and asset returns.
Additional features include:
- driver communication
- access to site notes
- documents and manifest information
- job dispatch
- schedule adherence
Microlise has a well-established foothold in the retail sector, with its solutions already delivering value to some of the world’s largest companies and transport fleets – including Foodstuffs North Island, Coles Online in Australia, and 14 of the UK’s 15 largest retailers.
“Gilmours are proud of the service they deliver to their Foodservice customers. The Microlise system will support increased productivity and efficiency and will also provide our drivers with the tools they need to carry out deliveries professionally, removing much of the administration and paperwork from our processes,” said Gemma McBeath, GM Wholesale and Customer Service Foodstuffs North Island.
“The enhanced visibility and insight that the Microlise system delivers will help us to improve route planning, reduce mileage, improve delivery on time and minimise turnaround times which will also support our ongoing environmental commitments. This is all part of our promise to be New Zealand’s most trusted and preferred Foodservice partner, delivering customers’ orders when we say we will”.
“The Microlise team has made this transition a smooth one and we look forward to using the system to deliver greater efficiencies and improved customer interaction.”
“Gilmours, an operator of almost 100-years’ standing, holds a trusted position in local communities. Their success has hinged on them knowing how to best serve their customers” said Luke Olsen, Microlise Director of Sales – Asia Pacific, “We are delighted to be providing them with value-add solutions that will allow them to deliver greater operational efficiencies and an improved customer experience.”
Microlise's mission is to support organisations to run their businesses more cost-effectively, compliantly and efficiently. Their telematics, real-time journey management and proof of delivery solutions unlock profitability, simplify processes and strengthen safety and customer engagement, while reducing environmental impact.
They support 14 of the UK’s 15 largest retailers as well as JCB, MAN Truck & Bus UK and Tata Motors. They help their customers to cumulatively save millions of pounds on annual fuel costs while reducing CO2 emissions by hundreds of thousands of metric tonnes.
Their business is supported by their culture which guides the way they behave, the way they work, the way they connect with our customers, and the way they support and develop their people.
Operating for over thirty years, they are a privately-owned business based in Nottingham in the UK, with offices in Europe, India and Australia. They are the proud recipient of two concurrent Queen's Awards for Enterprise - International Trade in 2018 and Innovation in 2019.